Firstly, please be assured that confidentiality is central to everything we do. Your privacy and trust are deeply respected at every stage of our service.

Initial Contact
Once you reach out to us, we will respond to your enquiry using your preferred method of communication. Our team will provide you with all the information you need to take the next step.

Waiting List
At the time of contact, we will let you know if there is a waiting list and give you an estimated timeframe for when you might begin sessions with a counsellor.

Our Counsellors
All our counsellors are dedicated volunteers, many of whom are completing their clinical training hours. Every counsellor has:

• Undergone a thorough selection process

• Completed rigorous training

• Been assessed as competent to practice

• Passed a DBS (police) check in line with government requirements

Professional Standards
All our counsellors work in line with the British Association for Counselling and Psychotherapy (BACP) Ethical Framework, ensuring they practise safely, ethically, and with your best interests at heart.

Sessions and Costs
Counselling sessions are held weekly for up to 12 sessions at 50 minutes.

We are doing our best to try to fundraise and continue to develop and grow our services in order to support the community and to offer free services where they are needed the most.
Costs are as follows:
Adults – £20.00 per session.
Children and young people (18 years and under) – £20.00 per session.

Please don’t be deterred by these costs, these can be discussed during initial contact.